North Wales Tourism

North Wales Tourism is a not-for-profit membership organisation that supports more than 1200+ businesses within and connected to the tourism industry. Together, we are an active and successful community of businesses united by a common purpose – a successful and sustainable tourism industry in North Wales. Our strengths and reputation are built on the fact that we have a strong regional dimension with a knowledgeable team working with and on behalf of the tourism industry.

If you have an appointment at our offices and your require access support please let us know by either emailing or telephone in advance.

With the support of Piws, North Wales Tourism is encouraging its members to improve their access for people with disabilities for several important reasons:

1. Inclusivity and Diversity: Encouraging access for people with disabilities is a step toward creating an inclusive and diverse tourism industry in North Wales. Everyone should have the opportunity to enjoy travel experiences, and by making reasonable adjustments for individuals with disabilities, tourism providers ensure that their services are accessible to a wider range of people.
2. Legal and Regulatory Compliance:  Poviding equal access and services to people with disabilities, is not only a legal obligation but also reflects a commitment to social responsibility.
3. Market Expansion: By making services accessible, tourism providers tap into a potentially large market of individuals with disabilities. This group includes not only people with permanent disabilities but also those with temporary impairments or age-related limitations. By catering to diverse needs, providers can attract a broader customer base and potentially increase revenue.
4. Positive Public Image: Demonstrating a commitment to accessibility and inclusivity contributes to a positive public image. People appreciate businesses that prioritise social responsibility and equal access. This positive perception can lead to increased customer loyalty, positive word-of-mouth, and enhanced brand reputation.
5. Tourism Industry Standards:  Adhering to accessibility standards set by Visit Britain and Visit Wales can help tourism providers align with best practices and demonstrate their commitment to providing quality services to all customers.
6. Tourism for All: The concept of “Tourism for All” promotes the idea that travel and tourism experiences should be accessible to everyone, regardless of their physical abilities. Tourism providers who embrace this philosophy contribute to a more inclusive and equitable society.
7. Enhanced Customer Experience: Accessible facilities and services not only benefit individuals with disabilities but also improve the overall customer experience for everyone. For example, ramps and elevators designed for wheelchair users can also be convenient for travellers with luggage or prams.
8. Employee and Stakeholder Satisfaction: A commitment to accessibility can enhance employee satisfaction and engagement, as well as foster positive relationships with stakeholders. Employees and stakeholders often appreciate working for or being associated with organizations that prioritise social responsibility.

In summary, encouraging access for people with disabilities aligns with legal requirements, market expansion opportunities, positive public perception, industry standards, and the broader goal of creating a more inclusive and diverse tourism sector.