Who Gets an Access Card?
Access Cards are not available to anyone.
The decision making is based on seeing enough information from 3rd party professionals that indicate the need for a particular type of reasonable adjustment; identified on the card by symbols.
This 3rd party information will be related to benefit entitlement but, not all disabled people claim disability benefits. In these circumstances further information in the form of medical records is requested.
Decision making across a broad range of ticketing industries is based on the same criteria as The Equality Act itself.